GRADATION OF INDUSTRIAL PRODUCTS QUALITY ASSESSMENT METHODS ACCORDING TO RESULTS OBJECTIVITY DEGREE

Viorel Petrescu () and Adrian Stancu ()
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Viorel Petrescu: Academia de Studii Economice Bucureşti
Adrian Stancu: Universitatea Petrol-Gaze din Ploieşti

The AMFITEATRU ECONOMIC journal, 2008, vol. 10, issue 23, pages 225-234

Abstract: This paper presents the main tendencies in which the product quality evaluation can be done, and five quality assessment methods of industrial products, namely: quality complex indicator, general point method, continuum model, subfeature model, customer satisfaction performance model and products quality deviation towards consumers’ needs model. The gradation criterion of these methods was the results objectivity degree. To gradate these methods, a research was conducted in Ploiesti city, which had as objective consumers’ quality assessment of a textile, with 45% wool and 55% polyester. The results obtained provide some information about the usage of few methods in future researches, but which have an acceptability objectivity degree, due to the length of scale used, the type of assessment, the number of quality characteristics analyzed and the mathematical model applied.

Keywords: quality; quality assessment; objectivity; subjectivity; industrial products; textile (search for similar items in EconPapers)
JEL-codes: C02 C10 M21 L15 (search for similar items in EconPapers)

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