The quality of services in tourism and in the Romanian accommodation system
Gina Ionela Butnaru ()
Additional contact information Gina Ionela Butnaru: Management, Marketing and Communication Department, Faculty of Economics and Business Administration, Alexandru Ioan Cuza University
Quality nowadays has become a strategic element in the companies dealing with services be-cause it determines “competitiveness” at its highest level. In the European Quality Charter, quality is defined as “the key to competitiveness” of compa-nies that have the obligation to work for the mutual objective of quality promotion in all the European Union countries. By the implementation of a quality management system in the field of Romanian tourism, the constant improvement of the qualitative performance of a product or service will be assured in the di-rection of reaching the objectives of quality. At present, the main tendency in the field of Romanian tourist services quality consists in the in-troduction of a set of methods with the purpose of constantly improving the quality of products and services by improving the functioning and increasing the performance of the service providers.