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CHARACTERISTICS OF WAITING LINE MODELS – THE INDICATORS OF THE CUSTOMER FLOW MANAGEMENT SYSTEMS EFFICIENCY

Sidonia Otilia Cernea, Mihaela Jaradat and Mohammad Jaradat
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Sidonia Otilia Cernea: Bogdan Voda University of Cluj-Napoca
Mihaela Jaradat: Bogdan Voda University of Cluj-Napoca
Mohammad Jaradat: Bogdan Voda University of Cluj-Napoca

Annales Universitatis Apulensis Series Oeconomica, 2010, vol. 2, issue 12, pages 13

Abstract: This paper is dedicated to the presentation of the single-channel waiting line systemswith Poisson arrivals and exponential service times.They represent stages of customer flowmanagement processes. Waiting systems are stochastic mathematical models and they represent thedescribing base of the waiting phenomena, service processes, prioritization, etc. Mathematicalmodels of queuing theory present interest in modeling, designing and analysing of nowadaysinformation networks. Increasing trend of their development and emergence of new networktechnologies, impose new requirements regarding the development of new mathematicals waitingmodels. In this paper we merely present the single-channel waiting line model, with example on afast-food restaurant.

Keywords: customer flow; queuing theory; waiting system; waiting line; efficiency (search for similar items in EconPapers)
JEL-codes: A12 C41 C46 L84 (search for similar items in EconPapers)
Date: 2010
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