CHARACTERISTICS OF WAITING LINE MODELS â€“ THE INDICATORS OF THE CUSTOMER FLOW MANAGEMENT SYSTEMS EFFICIENCY
Sidonia Otilia Cernea,
Mihaela Jaradat and
Mohammad Jaradat Additional contact information Sidonia Otilia Cernea: Bogdan Voda University of Cluj-Napoca
Mihaela Jaradat: Bogdan Voda University of Cluj-Napoca
Mohammad Jaradat: Bogdan Voda University of Cluj-Napoca
This paper is dedicated to the presentation of the single-channel waiting line systemswith Poisson arrivals and exponential service times.They represent stages of customer flowmanagement processes. Waiting systems are stochastic mathematical models and they represent thedescribing base of the waiting phenomena, service processes, prioritization, etc. Mathematicalmodels of queuing theory present interest in modeling, designing and analysing of nowadaysinformation networks. Increasing trend of their development and emergence of new networktechnologies, impose new requirements regarding the development of new mathematicals waitingmodels. In this paper we merely present the single-channel waiting line model, with example on afast-food restaurant.