Enabling e-Local Government: A Case Study of Seberang Perai Citizens towards ICTs

Kamarudin Ngah (), Zaherawati Zakaria (), Jamaludin Mustaffa (), Nazni Noordin () and Mohd Zool Hilmie Mohamed Sawal ()
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Kamarudin Ngah: Pusat Penyelidikan Dasar dan Kajian Antarabangsa (CenPRIS), Universiti Sains Malaysia (USM)
Zaherawati Zakaria: Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, Malaysia
Jamaludin Mustaffa: College of Arts and Science, Universiti Utara Malaysia, Malaysia
Nazni Noordin: Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, Malaysia
Mohd Zool Hilmie Mohamed Sawal: Faculty of Information Management, Universiti Teknologi MARA, Malaysia

International Journal of Asian Social Science, 2011, vol. 1, issue 5, pages 127-132

Abstract: Malaysian government anticipates in new agenda local government transformation to improve public access to its information and services and provide for greater involvement and participation in local decision-making. The study focused into ways and means of using ICTs to develop and improve public access to local authority services, and interaction between the local authority and its public, by taking Seberang Perai Municipality Council and its citizens as a case. The objectives were achieved through the use of questionnaire-based surveys, interviews and focus groups, with a total of 300 respondents. In the findings, there was a clear low level of negativity towards using ICTs to interact with the local authority and also reveals a high level of dissatisfaction by Seberang Perai citizens with their local authority. In future research, positive approach should be introduced to citizens to the use of the new information technologies presents the local authority with a platform on which to build its ICTs strategies by focus groups in wider access.

Keywords: E-services; Local Government; Performance; Information and ICTs (search for similar items in EconPapers)
Date: 2011
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