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The role of the service - profit chain inside the interaction between the service supplying company and the client

Florin Lucian Isac, Radu Cureteanu and Sergiu Rusu

Studies and Scientific Researches. Economics Edition, 2010, issue 15

Abstract: The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity

Keywords: service; profit; chain; satisfaction; customer (search for similar items in EconPapers)
JEL-codes: M (search for similar items in EconPapers)
Date: 2010
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Persistent link: http://EconPapers.repec.org/RePEc:bac:fsecub:10-15-60

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