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The role of the service - profit chain inside the interaction between the service supplying company and the client
Florin Lucian Isac, Radu Cureteanu, Sergiu Rusu
, 2010, issue 15
Studies and Scientific Researches - Economic Edition Abstract:
The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity
Keywords: service; profit; chain; satisfaction; customer (search for similar items in EconPapers)
JEL-codes: M (search for similar items in EconPapers)
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Persistent link: http://EconPapers.repec.org/RePEc:bac:fsecub:10-15-60
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