The role of the service - profit chain inside the interaction between the service supplying company and the client

Florin Lucian Isac, Radu Cureteanu, Sergiu Rusu

Studies and Scientific Researches - Economic Edition, 2010, issue 15

Abstract: The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity

Keywords: service; profit; chain; satisfaction; customer (search for similar items in EconPapers)
JEL-codes: M (search for similar items in EconPapers)
Date: 2010
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Persistent link: http://EconPapers.repec.org/RePEc:bac:fsecub:10-15-60

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