The role of the service - profit chain inside the interaction between the service supplying company and the client
Florin Lucian Isac,
Radu Cureteanu and
Studies and Scientific Researches. Economics Edition, 2010, issue 15
The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity
Keywords: service; profit; chain; satisfaction; customer (search for similar items in EconPapers)
JEL-codes: M (search for similar items in EconPapers)
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Persistent link: http://EconPapers.repec.org/RePEc:bac:fsecub:10-15-60
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