Reaching inter-institutional business processes in e-Society

Nikola Vlahovic
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Nikola Vlahovic: University of Zagreb, Faculty of Economics and Business

Business Systems Research, 2010, vol. 1, issue 1-2, pages 20-29

Abstract: Each business enterprise strives to achieve the most efficient organization of its operations. While business enterprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their organization is less favorable since the decision making is centralized and highly formal (i.e. legislative). Adoption of business process orientation (BPO) paradigm,with an emphasis on the management of internal factors of organization, has provided business organizations with substantial savings and improvements in efficiency. However, external factors also have a high potential for improvement of efficiency. For instance, development of supply chains or value chains has proven that external factors can be harnessed to provide additional sources of competitiveness. Other external factors can also beused to improve the performance of individual organizations, an entire industry or economy as a whole. These synergic effects can be achieved through a unified and virtualized communication infrastructure, document exchange and conduct of business transactions. The goal of this paper is to present business environment properties in an e-Society that can be further developed to enhance integration between organizations and public institutions, which in turn can be used to create and manage inter-institutional business processes. This typeof processes can promote e-business and e-business models to a new level of efficiency, making a whole industry or national economy comparatively more competitivein international markets.

Keywords: business processes; public administration; e-business; e-society; interactions (search for similar items in EconPapers)
JEL-codes: M15 O31 C31 (search for similar items in EconPapers)
Date: 2010
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