Sistema de información según el modelo EFQM. Aplicación a la ayuda a la toma de decisiones en las cajas rurales de la Comunidad Valenciana

Manuel Rodenes Adam () and Gloria Ilse Moncaleano Rodríguez ()
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Manuel Rodenes Adam: Universidad Politécnica de Valencia
Gloria Ilse Moncaleano Rodríguez: Universidad Politécnica de Valencia

CIRIEC-España, revista de economía pública, social y cooperativa, 2007, issue 57, pages 65-92

Abstract: This paper analyses the dimensions of the adapted EFQM model applied to Agricultural Credit Banks in the Valencia Region in order to study their behaviour, the relationship between these dimensions, and the relationship with results such as progress in trade and business results. It has been found that personnel and information management have a significant influence. There are also groups of institutions that stand out in terms of factors such as information management and the quality of business management. The research was based on a survey carried out over the Internet and was used to create a decision-making assistance system to help Institutions perform a self-diagnosis and benchmarking for the factors contained in the model.

Keywords: Agricultural Credit Banks; Valencia Region; Quality; EFQM; Internet; Information Management; Critical Success Factors. (search for similar items in EconPapers)
JEL-codes: R00 L15 L19 M10 O14 O18 P13 (search for similar items in EconPapers)
Date: 2007

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Persistent link: http://EconPapers.repec.org/RePEc:cic:revcir:y:2007:i:57:p:65-92

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