Le management stratégique des services: synthèse bibliographique et repérage des questions génériques

Frank Tannery ()
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Frank Tannery: Université de Grenoble 2

Revue Finance Contrôle Stratégie, 2001, vol. 4, issue 2, pages 215-259

Abstract: A synthetic bibliographic analysis of the main researches concerning services activities indicates the limits for the strategic problematic. In this article, a critical study proposes a general point of view, which articulates the questions of services researches. This point of view conceives service activity as a delegation and allows the exploration of two generic questions for strategic management in services activities:how to manage a sustainable value constellation and develop strategic actors.

Keywords: service activities; strategic management; delegation (search for similar items in EconPapers)
JEL-codes: L10 L80 (search for similar items in EconPapers)
Date: 2001

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Persistent link: http://EconPapers.repec.org/RePEc:dij:revfcs:v:4:y:2001:i:q2:p:215-259

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