Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions

Henri ISAAC ()

Revue Finance Contrôle Stratégie, 1998, vol. 1, issue 2, pages 89-112

Abstract: The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this perspective, we demonstrate that the codes of deontology may be interpreted as a manifestation of a quality convention.

Keywords: quality; conventions [theory of]; professional deontology; professional service; service. (search for similar items in EconPapers)
Date: 1998
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Working Paper: Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions (1998)
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Persistent link: http://EconPapers.repec.org/RePEc:dij:revfcs:v:1:y:1998:i:q2:p:89-112

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