Competing with quality service in good times and bad

Leonard L. Berry

Business Horizons, 2009, vol. 52, issue 4, pages 309-317

Date: 2009

Downloads: (external link)
http://www.sciencedirect.com/science/article/B6W45 ... 80a7f36560eefb808490
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: http://EconPapers.repec.org/RePEc:eee:bushor:v:52:y:2009:i:4:p:309-317

Access Statistics for this article

Business Horizons is edited by C. M. Dalton

More articles in Business Horizons from Elsevier
Series data maintained by Heidi Boesdal ().