Customer attrition analysis for financial services using proportional hazard models

Dirk Van den Poel () and Bart Lariviere

European Journal of Operational Research, 2004, vol. 157, issue 1, pages 196-217

Date: 2004
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Working Paper: Customer Attrition Analysis For Financial Services Using Proportional Hazard Models (2003)
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Persistent link: http://EconPapers.repec.org/RePEc:eee:ejores:v:157:y:2004:i:1:p:196-217

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