The antecedents and consequences of job stress of flight attendants â€“ Evidence from Taiwan
Ching-Fu Chen and
Journal of Air Transport Management, 2011, vol. 17, issue 4, pages 253-255
This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking â€˜emotional laborâ€™. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict â†’ job stress â†’ job satisfaction â†’ organizational commitment â†’ turnover intention.
Keywords: Job stress; Work-family conflicts; Job attitudes; Flight attendants (search for similar items in EconPapers)
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Persistent link: http://EconPapers.repec.org/RePEc:eee:jaitra:v:17:y:2011:i:4:p:253-255
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