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Journal of Business Research
1973 - 2013
Edited by A. G. Woodside
from Elsevier
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Volume 54, issue 3 , 2001
Special issue on services marketing: Australia pp. 185-187 Janet R. McColl-Kennedy Customer relationships with service personnel: do we measure closeness, quality or strength? pp. 189-197 Liliana L. Bove and Lester W. Johnson Consensus regarding purchase influence in a professional service context: a dyadic study pp. 199-207 Lesley White and Lester W. Johnson Justice strategy options for increased customer satisfaction in a services recovery setting pp. 209-218 Beverley A. Sparks and Janet R. McColl-Kennedy Advanced sale of service capacities: a theoretical analysis of the impact of price sensitivity on pricing and capacity allocations pp. 219-225 Khai Sheang Lee and Irene C. L. Ng Causes of disruption to franchise operations pp. 227-234 Lorelle Frazer Uses of the Internet in the global hotel industry pp. 235-241 Sherrie Wei , Hein F. Ruys , Hubert B. van Hoof and Thomas E. Combrink Volume 54, issue 2 , 2001
The interplay of emotions and cognitions of consumers in the retail environment pp. 87-88 Jean-Charles Chebat and Robert Robicheaux Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value pp. 89-96 Barry J. Babin and Laurie Babin Emotional response and shopping satisfaction: Moderating effects of shopper attributions pp. 97-106 Karen A. Machleit and Susan Powell Mantel Background music pleasure and store evaluation: intensity effects and psychological mechanisms pp. 107-113 Laurette Dube and Sylvie Morin Environmental background music and in-store selling pp. 115-123 Jean-Charles Chebat , Claire Gelinas Chebat and Dominique Vaillant Consumer decision-making, salespeople's adaptive selling and retail performance pp. 125-129 Arun Sharma An investigation of coupon-prone consumers: Their reactions to coupon feature manipulations pp. 131-137 Lisa Guimond , Chankon Kim and Michel Laroche Control and affect: the influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior pp. 139-144 James C. Ward and John W. Barnes Shedding some light on store atmospherics: influence of illumination on consumer behavior pp. 145-150 Teresa A. Summers and Paulette R. Hebert Learning why some customers shop at less convenient stores pp. 151-159 Arch G. Woodside and Randolph Trappey Consumer perceptions of service quality attributes at sporting events pp. 161-166 Scott W. Kelley and L. W. Turley Re-conceptualizing consumer store image processing using perceived risk pp. 167-172 V. -W. Mitchell Children's influence on family decision-making: a restaurant study pp. 173-176 JoAnne Labrecque and Line Ricard Atmospheric qualities of online retailing: A conceptual model and implications pp. 177-184 Sevgin A. Eroglu , Karen A. Machleit and Lenita M. Davis Volume 54, issue 1 , 2001
The indirect effects of organizational controls on salesperson performance and customer orientation pp. 1-9 Ashwin W. Joshi and Sheila Randall Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions pp. 11-24 James Maxham A study of life events and changes in patronage preferences pp. 25-38 Euehun Lee , George P. Moschis and Anil Mathur Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce pp. 39-52 Charles Schwepker Tests of the generalizability of Altman's bankruptcy prediction model pp. 53-61 John Stephen Grice and Robert W. Ingram Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty pp. 71-84 Amir Heiman , Bruce McWilliams and David Zilberman Marketing Mistakes and Successes, 8th ed.: Robert F. Hartley, John Wiley & Sons, New York, 2000, 359 pages pp. 85-86 Tim Christiansen Volume 53, issue 3 , 2001
The impact of parent brand attribute associations and affect on brand extension evaluation pp. 111-122 Sobodh Bhat and Srinivas K. Reddy Consumer decision-making in a multi-generational choice set context pp. 123-136 Namwoon Kim , Rajendra K. Srivastava and Jin K. Han An investigation of the impact of promotions on across-submarket competition pp. 137-149 P. K. Kannan and Yim, Chi Kin (Bennett) Validity of annual report assertions about innovativeness: an empirical investigation pp. 151-161 Michael D. Michalisin Collaborative Approaches to Resolving Conflict: Myra Warren Isenhart and Michael Spangle, Sage, Thousand Oaks, 2000, 242 pages pp. 163-164 Cathy L. Hartman and Edwin R. Stafford Interviews With CEOs: Harvard Business Review, Harvard Business School Press, 2000, 248 pages pp. 165-166 John P. Eaton Volume 53, issue 2 , 2001
New developments in marketing communications and consumer behavior pp. 59-61 W. Fred van Raaij , Alain Strazzieri and Arch Woodside The short-term effect of store-level promotions on store choice, and the moderating role of individual variables pp. 63-73 Pierre Volle Conceptual and operational aspects of brand loyalty: an empirical investigation pp. 75-84 Yorick Odin , Nathalie Odin and Pierre Valette-Florence The implications of individual differences in reference price utilization for designing effective price communications pp. 85-91 R. Chandrashekaran What makes open vs. closed conclusion advertisements more persuasive? The moderating role of prior knowledge and involvement pp. 93-102 Jean-Charles Chebat , Mathieu Charlebois and Claire Gelinas-Chebat Age differences in memory for radio advertisements: the role of mnemonics pp. 103-109 Malcolm C. Smith and Mark Phillips Volume 53, issue 1 , 2001
The market orientation-performance relationship in the context of a developing economy: An empirical analysis pp. 1-13 Ram Subramanian and Pradeep Gopalakrishna Purchase experiments of extra-ordinary and regular influence strategies using artificial and real brands pp. 15-35 William H. Motes and Arch G. Woodside The differential information hypothesis, firm size, and earnings information transfer: An empirical investigation pp. 37-47 Sharad C. Asthana and Birendra K. Mishra The effects of news on initial corporate lawsuits pp. 49-55 Paul Sergius Koku , Anique A. Qureshi and Aigbe Akhigbe The End of Marketing as We Know It: by Sergio Zyman, HarperCollins Publishers, New York. 1999, 247 pages, US$26.00 pp. 57-58 Charles Noble Volume 52, issue 3 , 2001
Consumer evaluation of vertical brand extensions and core brands pp. 211-222 Chung K. Kim , Anne M. Lavack and Margo Smith Predictors of performance of venture capitalist-backed organizations pp. 223-233 Bharat A. Jain The development of a scale to measure perceived corporate credibility pp. 235-247 Stephen J. Newell and Ronald E. Goldsmith Contrarian human resource investments and financial performance after economic downturns pp. 249-261 Charles R. Greer , Timothy C. Ireland and John R. Wingender The behaviour of international firms in socio-political environments in the European Union pp. 263-275 Amjad Hadjikhani and Pervez N. Ghauri An empirical analysis of the determinants of category expenditure pp. 277-291 William Putsis and Ravi Dhar Volume 52, issue 2 , 2001
Introduction to the Special Issue on 'Doing business in China' pp. 93-94 Abhik Roy , Peter G. P. Walters and Sherriff T. C. Luk Treasures in the China house: a review of management and organizational research on Greater China pp. 95-110 Mike W. Peng , Yuan Lu , Oded Shenkar and Denis Y. L. Wang The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China pp. 111-121 Felix T. Mavondo and Elaine M. Rodrigo Foreign ownership of equity joint ventures in China: a pooled cross-section-time series analysis pp. 123-133 Doren D. Chadee and Feng Qiu Self-selection, socialization and budget control in the PRC: a study of a U.S.-Sino joint venture and Chinese state-owned enterprise pp. 135-148 O'Connor, Neale G. , Yadong Luo and Danny K. Y. Lee Power, conflict and satisfaction in IJV supplier -- Chinese distributor channels pp. 149-160 Don Y. Lee Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers pp. 161-173 Michael K. Hui and Kevin Au The universality of the signal theory for products and services pp. 175-187 Sunil Erevelles , Abhik Roy and Leslie S. C. Yip Consumption patterns of entrepreneurs in the People's Republic of China pp. 189-202 Clement K. W. Chow , Michael K. Y. Fung and H. Y. Ngo Chinese puzzles and paradoxes: conducting business research in China pp. 203-210 Abhik Roy , Peter G. P. Walters and Sherriff T. K. Luk Volume 52, issue 1 , 2001
Developing and validating a multidimensional consumer-based brand equity scale pp. 1-14 Boonghee Yoo and Naveen Donthu Customer satisfaction in industrial markets: dimensional and multiple role issues pp. 15-33 Christian Homburg and Bettina Rudolph Drivers and outcomes of parent company intervention in IJV management: a cross-cultural comparison pp. 35-49 Jean L. Johnson , John B. Cullen , Tomoaki Sakano and James W. Bronson Strategic decision making in an intuitive vs. technocratic mode: structural and environmental considerations pp. 51-67 Jeffrey G. Covin , Dennis P. Slevin and Michael B. Heeley Influencing R&D/marketing integration and the use of market information by R&D managers: intended and unintended effects of managerial actions pp. 69-82 Elliot Maltz , William E. Souder and Ajith Kumar R&D mode choices in Central and Eastern Europe pp. 83-91 Keith D. Brouthers , Lance Eliot Brouthers and Steve Werner
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