Forecasting Weekly Effects of Recurring Irregular Occurrences

Dan Rickwalder

Foresight: The International Journal of Applied Forecasting, 2006, issue 4, pages 16-18

Abstract: Weekly forecasts are important for call centers, but they present a host of challenges, including "recurring irregular occurrences" such as paydays and billing cycles. In this article, Dan describes his techniques for cleaning the weekly data, accounting for the irregular-event effects, and generating weekly forecast of call volume. Copyright International Institute of Forecasters, 2006

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