Leadership and Knowledge Management in an E-Government Environment

Sherry D. Ryan (), Xiaoni Zhang (), Victor R. Prybutok () and Jason H. Sharp ()
Additional contact information
Sherry D. Ryan: Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA
Xiaoni Zhang: Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA
Victor R. Prybutok: Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA
Jason H. Sharp: Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA

Administrative Sciences, 2012, vol. 2, issue 1, pages 63-81

Abstract: The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

Keywords: e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA (search for similar items in EconPapers)
JEL-codes: M M0 M1 M10 M11 M12 M14 M15 M16 L (search for similar items in EconPapers)
Date: 2012
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed

Downloads: (external link)
http://www.mdpi.com/2076-3387/2/1/63/pdf (application/pdf)
http://www.mdpi.com/2076-3387/2/1/63/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: http://EconPapers.repec.org/RePEc:gam:jadmsc:v:2:y:2012:i:1:p:63-81:d:15944

Access Statistics for this article

Administrative Sciences is edited by Dr. Robert G. DelCampo

More articles in Administrative Sciences from MDPI, Open Access Journal
Series data maintained by XML Conversion Team ().