The dynamics of product and process innovations in UK banking
Bernardo Batiz-Lazo and
International Journal of Financial Services Management, 2006, vol. 1, issue 4, 400-421
Sustained competitive advantage depends heavily on the ability of organisations to internalise the benefits of innovative activities. While the vital importance of innovation in today's competitive climate has been widely proclaimed, our understanding of innovative behaviour in service organisations is not yet fully developed. This article documents an interpretative approach (based on archival research and semi-structured interviews) of the main drivers of change in organisational function (process) and access to financial markets (service or product) within UK commercial banking. Research in this article contributes to the understanding of innovation in service organisations. The research explores past and present perceptions of banks' senior managers and management consultants on the factors stimulating and constraining the adoption of new technology in financial intermediaries.
Keywords: UK banking; information technology; product innovation; process innovation; interpretative approach; United Kingdom; competitive advantage; financial services; commercial banks; service innovation; new technology. (search for similar items in EconPapers)
References: Add references at CitEc
Citations Track citations by RSS feed
Downloads: (external link)
Access to full text is restricted to subscribers.
Working Paper: The Dynamics of Product and Process Innovation in UK Banking (2004)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: http://EconPapers.repec.org/RePEc:ids:ijfsmg:v:1:y:2006:i:4:p:400-421
Access Statistics for this article
More articles in International Journal of Financial Services Management from Inderscience Enterprises Ltd
Series data maintained by Darren Simpson ().