Buyer Satisfaction with Residential Brokerage Services

A. Ason Okoruwa and G. Donald Jud ()
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A. Ason Okoruwa: Department of Finance University of Northern Iowa Cedar Falls, Iowa 50614-0124, http://www.cba.uni.edu/finance/
G. Donald Jud: Department of Finance Bryan School of Business and Economics University of North Carolina at Greensboro Greensbobo, North Carolina 27412, http://www.uncg.edu/bae/

Journal of Real Estate Research, 1995, vol. 10, issue 1, pages 15-22

Abstract: This study employs ordered probit to estimate a model of buyer satisfaction with real estate brokerage services. The model provides evidence that: (1) satisfaction falls with length of search; (2) satisfaction is lower for married homebuyers; (3) satisfaction falls when the buyer experiences difficulty with housing finance; and (4) buyer satisfaction is increased when the broker fully discloses the requirements of the fair housing law.

JEL-codes: L85 (search for similar items in EconPapers)
Date: 1995
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