Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study

Rosanna Giannoccaro (), Nicola Costantino, A. Ludovico and Roberto Pietroforte

Public Organization Review, 2008, vol. 8, issue 1, pages 1-15

Keywords: Service quality; Customer satisfaction; Public sector; Attribute importance (search for similar items in EconPapers)
Date: 2008
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