Knowledge Management as the Source of Competitive Advantage in Indian Service Industry: An Exploratory Study

Chaudhuri Ranjan () and Verma Sanjeev
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Chaudhuri Ranjan: National Institute of Industrial Engineering NITIE, Vihar Lake, Mumbai-400087, INDIA

Advances In Management, 2009, vol. 2, issue 6

Abstract: Knowledge management facilitates the capture, storage and dissemination of knowledge using information technology. Methods for managing knowledge have become an important issue in the past few decades and the KM community has developed a wide range of technologies and applications for both academic research and practical applications. Specifically, knowledge management embodies the strategies and processes that a firm employs to identify, capture and leverage the knowledge contained within its organizational memory. It has been well documented that organizations with efficient communication linkages have higher information flow, knowledge sharing, cooperation, problem-solving, creativity, efficiency and productivity. An organization built on such well developed networks also produces measurable business results like faster learning, quicker response to client needs, better problem-solving, less rework and duplication of effort, new ideas and more innovation. It enjoys higher sales, more profits and superior market value. This paper aims to study existing knowledge practices, the use of knowledge management (KM) as a strategic tool and the factors affecting the use of KM in the Indian service industry. KM is a considerable organizational asset as a source of competitive advantage and wealth. Thus, it is vital to identify those factors critical to the successful implementation of KM practices in organizations. There have been major changes in the Indian services industry in terms of better awareness and adoption of KM practices.

Date: 2009

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