BPO’s In India: Will Attrition Take Its Toll?

Rizvi Arisha Fatima () and Gupta K.L.
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Rizvi Arisha Fatima: Dr. B. R. Ambedkar University, Agra (U.P.), INDIA

Advances In Management, 2009, vol. 2, issue 7

Abstract: Outsourcing has become a ‘charged’ word in today’s business scenario. It is an important concept to understand because of its business applications (both for Corporations and for Small Businesses) and also because of its political implications. Firms invest in core processes but prefer to outsource critical, non-core processes to providers who specialize in them. The intent is to outsource the work while retaining the direction-setting part. An alarmingly high attrition level is hurting the India based Business Process Outsourcing (BPO) industry and is negatively impacting both its demand (buyers/ clients) and supply (service provider) sides. The focus of this paper is a comprehensive insight into the growth of BPOs in India and addresses a serious problem of attrition in the same sector.

Date: 2009

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