Business Process Outsourcing (BPO) and India

Shete S. S. ()
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Shete S. S.: Sydenham College of Commerce and Economics, Mumbai 400020 (M.S.), INDIA

Advances In Management, 2009, vol. 2, issue 9

Abstract: This research paper focuses on Business Process Outsourcing (BPO) since it plays very important role in the employment generation and economic development of the country today. There is lot of scope for the young generations for getting quick employement, handsome salary and host of other opportunities. This further helps for improving economic development of the Indian population which helps in raising the standard of living. The drive for greater efficiencies and cost reductions has forced many organizations to specialize increasingly in a limited number of key areas. This has led organization to outsource activities or business process traditionally carried in-house. India is at the forefront of the rapidly evolving Business Process Offshoring (BPO) market and is well established as a ‘destination of choice’. Having grown manifold in size and matured in terms of service delivery capability over the past decade, the Indian BPO industry is now at an inflexion point –and faces a unique opportunity to enhance its role as a full service value adding partner. There is significant headroom in the addressable BPO opportunity for third party vendors and service providers and there are sizeable untapped opportunities across a wide spectrum of segments.

Date: 2009

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