Good Knowledge Management System, Bad Shared Knowledge: What happens to trust when experts share erroneous knowledge with novice KMS USERS?

Morrison Rodger ()
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Morrison Rodger: Dept. of Management, Troy University, Alabama 36082, USA

Advances In Management, 2012, vol. 5, issue 1

Abstract: Expert locator systems are specialized forms of knowledge management systems used to create a social relationship between novice and expert users for the purpose of knowledge location, transfer and utilization. Ranging from simple directories of experts to complex systems that record entire conversations in a multimedia environment, they allow organizations to better capitalize on knowledge assets throughout their enterprise. These systems are especially useful in large organizations that utilize obsolete technologies, but have limited knowledge resources with which to maintain them. A key component of any successful system implementation project is user trust, which develops quickest in systems that provide routinely usable information. In this study, a research proposition is presented that the factuality of information provided by expert users to novice users has an effect on trust levels that novice users develop toward the expertise locator system itself.

Date: 2012
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