Critical Evaluation of Knowledge Management Frameworks for I.T. Services Organizations

L. Suganthi (), V. Indira and Samuel Anand A.
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L. Suganthi: Dept of Management Studies, Anna University, Chennai 600 025, INDIA

Advances In Management, 2012, vol. 5, issue 8

Abstract: Knowledge has become the key driving force in business. The need for knowledge is being increasingly felt in recent years because it reflects best practices and therefore the success of an organization. It is fundamental that knowledge should be utilized and shared within the organization. The main objective of the study is to identify the best knowledge management frameworks suitable for IT services organisation.The influence of the critical factors in each of the framework was determined using a focus group interview. Knowledge Management Practices (KMP) Index was formulated for each framework. An instrument was designed to determine the presence of the critical factors of Knowledge Management in IT services organisations. An IT service organisation was identified wherein the instrument was administered. The KMP Index was determined for the organisation using which KM framework was recommended for the organisation. Adopting the strategy proposed in KM framework will enable the organisation to convert its intellectual assets, to face competition and achieve greater productivity.

Date: 2012
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