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The Performance Measurement System and Key Perfomance Indicators

Liviu Crăciun and Radu Cătălin Crivenu
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Liviu Crăciun: University of Craiova, Romania
Radu Cătălin Crivenu: University of Craiova, Romania

Annals of the University of Petrosani, Economics, 2005, vol. 5, pages 63-72

Abstract: Traditionally businesses have measured their performance solely in financial terms. this limited approach has been challenged, with the introduction of the concept of key performance indicators (KPIs) for non-financial results. however, their effective use has been limited. this paper reviews these and other construction KPIs and concludes that most of the kpis used are post event, lagging measures that do not provide the opportunity to change. this paper distinguishes between the types of measure and suggests a framework for their effective use within an overall performance measurement system based on change action driven by results.

Keywords: performance measurement; strategic control; european quality model (search for similar items in EconPapers)
Date: 2005
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