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Microfoundations of Organizational Competence for Servitization

Tim Posselt and Angela Roth

Journal of Competences, Strategy & Management, 2017, vol. 9, 85-107

Abstract: Despite the various benefits of servitization, the yielded returns are often inadequate to generate sustainable competitiveness. The prevalence of this so-called service paradox is closely related to the insufficient theoretical explanation of how firms achieve competitiveness through servitization. We address this research gap by conceptually developing a framework and research propositions for competitiveness based on the Competence-based Theory of the Firm. We achieve the following contributions: (1) presenting a structured overview of the previously unconnected microfoundations of organizational competence for servitization, and (2) developing conceptually grounded research propositions for further empirical work on competitiveness through servitization.

Keywords: servitization; organizational competence; microfoundations (search for similar items in EconPapers)
JEL-codes: L80 L22 M10 O30 (search for similar items in EconPapers)
Date: 2017
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Journal of Competences, Strategy & Management is currently edited by Prof. Dr. Klaus Bellmann, University of Mainz, Germany, Prof. Dr. Christoph Burmann, University of Bremen, Germany, Prof. Dr. Jörg Freiling, University of Bremen, Germany (Editor-in-Chief), Prof. Dr. Hans-Georg Gemünden, Technical University of Berlin, Germany, Prof. Dr. Wolfgang H. Güttel, University of Linz, Austria, Prof. Dr. Hans H. Hinterhuber, University of Innsbruck, Austria, Interim Prof. Dr. Sven M. Laudien, University of Magdeburg, Germany, Prof. Dr. Dietrich von der Oelsnitz, Technical University of Braunschweig, Germany, Prof. Dr. Heike Proff, University of Duisburg-Essen, Germany, Prof. Dr. Christoph Rasche, University of Potsdam, Germany, Prof. Dr. Michael Stephan, University of Marburg, Germany and Prof. Dr. Erich Zahn, University of Stuttgart, Germany

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