Cristina BALANEASA () and
Aurel MANOLESCU ()
Additional contact information Cristina BALANEASA: “Stefan cel Mare” University of Suceava, Romania
Aurel MANOLESCU: Academy of Economic Studies Bucharest, Romania
As explained in the specialty doctrine, procedures form the set of principles and rules from and with the help of which, employment relations should be conducted, but they also represent operational mechanisms used by the parties in treating various problems that arise every day. It is common that large organizations have a set of procedures which draw most, if not, all areas of interest for both parties, such as: union recognition, individual representation, negotiation and dispute settling procedures, consulting procedures, settling grievances procedures, dismissal procedures, disciplinary procedures, performance appraisal procedures, promotion and transfer procedures, aso. In many countries there are laws that require the existence of such procedures, although it is unlikely that the law will apply in all cases mentioned above. This material addresses only one of these procedures and that is forming and solving employee complaints procedure and a practical review for this procedure applied in some Romanian organizations.