Service Business

2007 - 2009

Edited by S.M. Lee and J. Millet Roig

from Springer
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Volume 3, issue 4, 2009

Competitive dynamics and business models in service business: a promising research subject pp. 311-318

Ángeles Montoro-Sánchez

Systematic performance differences across the manufacturing-service continuum pp. 319-339

Richard Reed and Susan Storrud-Barnes

The role of change management in implementing the offshore outsourcing business model: a processual view pp. 341-358

T. Ramanathan

Luxury without guilt: service innovation in the all-inclusive hotel industry pp. 359-372

Thierry Rayna and Ludmila Striukova

Determinants of R&D collaboration of service firms pp. 373-394

C. Un, Ana Romero-Martínez and Ángeles Montoro-Sánchez

Improving the effectiveness of academic-business models: an analysis of obstacles in R&D activities in service industries pp. 395-413

Eva Mora-Valentín and Marta Ortiz- de-Urbina-Criado

Volume 3, issue 3, 2009

Cost of small business banking: a New Zealand study pp. 211-227

Stuart Locke and Zachariah Boulanaour

Multi-item models for evaluating managerial and organizational resources in service firms pp. 229-257

Sonia Cruz-Ros

Strategic partnerships and the internationalisation process of software SMEs pp. 259-273

Aileen Kennedy and Kathy Keeney

Constructing a relationship-based brand equity model pp. 275-292

Chao-Hung Wang, Li-Chang Hsu and Shyh-Rong Fang

Airline customer satisfaction and loyalty: impact of in-flight service quality pp. 293-307

Myungsook An and Yonghwi Noh

Cost of small business banking: a New Zealand study pp. 309-309

Stuart Locke and Zakaria Boulanouar

Volume 3, issue 2, 2009

Comparison of customer response models pp. 117-130

David Olson, Qing Cao, Ching Gu and Donhee Lee

ICT introduction in the city councils. A regional analysis pp. 131-147

Alicia Llorca, Laura Fernández-Durán and Gislaine Souza Rech

Finding critical success factors for virtual community marketing pp. 149-171

Sang Kim, Kyung Yang and Jae Kim

Higher educational services exports: sources of growth of Asian students in US and UK pp. 173-187

Doren Chadee and Vikash Naidoo

Searching for e-mentoring practices for SME staff development pp. 189-207

Irja Leppisaari and Marja-Liisa Tenhunen

D. E. Garner, D. L. McKee and Y. A. McKee, Accounting and the Global Economy after Sarbanes-Oxley pp. 209-209

David Smith

Volume 3, issue 1, 2009

Entrepreneurial orientation and the performance of service business pp. 1-13

Sang Lee and Seongbae Lim

Toward a relational perspective of franchising chains pp. 15-30

Luis Castro, João Mota and Sandra Marnoto

Modeling extended manufacturing processes with service-oriented entities pp. 31-50

Rubén Franco, Ángel Ortiz Bas and Francisco Lario Esteban

User generated content: the use of blogs for tourism organisations and tourism consumers pp. 51-61

Gary Akehurst

Impact of the Internet on interorganizational relationships pp. 63-83

Silvana Trimi, Silvana Faja and Shanggeun Rhee

Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index pp. 85-100

Mário Lino Barata Raposo, Helena Baptista Alves and Paulo Alexandre de Oliveira Duarte

The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study pp. 101-115

Beatriz Minguela-Rata, José López-Sánchez and M. Rodríguez-Benavides

Volume 2, issue 4, 2008

ICT for small and medium enterprises pp. 271-273

Silvana Trimi

Successful implementation of ERP systems in small businesses: a case study in Korea pp. 275-286

Choong Lee, Hong-Hee Lee and Moonsik Kang

ASP effects in the small-sized enterprise: the case of the Bizmeka service from Korea Telecom pp. 287-301

Hwanyoung Kim, Sunran Jeon and Jongheon Kim

eBusiness applications in SMEs of Italian industrial districts: the textile and wood/furniture cases pp. 303-319

Raffaello Balocco, Matteo Conforti Andreoni and Andrea Rangone

Strategic implications of the open-market paradigm under digital convergence: the case of small business C2C pp. 321-334

Sunran Jeon, So Park and L. Digman

Web 2.0 and opportunities for small businesses pp. 335-345

Sang-Heui Lee, David DeWester and So Park

Ubiquitous computing and its effects on small businesses pp. 347-358

Sang Lee, Sang-hyun Park, Seong Yoon and Taewon Hwang

Volume 2, issue 3, 2008

Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study pp. 167-185

David Urbano and Desislava Yordanova

The tourism SMEs in the global value chains: the case of Andalusia pp. 187-202

Joaquín Guzmán, Pilar Moreno and Pilar Tejada

Tracking the relationship between environmental management and financial performance in the service industry pp. 203-218

Marilyn Lucas and Matthew Wilson

Modeling and forecasting tourism demand: the case of flows from Mainland China to Taiwan pp. 219-232

Luiz Moutinho, K.-H. Huarng, Hui-Kuang Tiffany Yu and C.-Y. Chen

Location strategies of multiunit service businesses: spatial differentiation and agglomeration among hamburger restaurants in Paris, 1984–2004 pp. 233-248

Sébastien Liarte and Bernard Forgues

Determinants of retail bank choice in Nigeria: a focus on gender-based choice decisions pp. 249-265

Ogenyi Omar

Call for papers: special issue: new business models and competitive dynamics pp. 267-269

Angeles Montoro-Sánchez

Volume 2, issue 2, 2008

Development of a technological competition model in the presence of network effects from the modified law of Metcalfe pp. 83-98

José López-Sánchez, José Arroyo-Barrigüete and Domingo Ribeiro

Services, growth poles and advanced economies pp. 99-107

David McKee

Technology strategy and performance: a study of information technology service providers from selected Asian countries pp. 109-126

Doren Chadee and Billy Pang

Fighting off the big guys: comparing competitive retail services strategies in industrialized and developing world settings pp. 127-145

Bruce Klemz, Christo Boshoff and Noxolo-Eileen Mazibuko

My life as a service-worker pp. 147-152

Lew Perren and Geoff Stevens

Waiting for service: modelling the effectiveness of service interventions pp. 153-165

Ken Butcher and Asad Kayani

Volume 2, issue 1, 2008

What do we really know about services? pp. 1-15

Gary Akehurst

Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality pp. 17-32

Colin Armistead and Paul Pettigrew

Discovering the “customer annoyance iceberg” through evidence controlling pp. 33-45

Bernd Stauss and Wolfgang Seidel

Complaint management and the role of the chief executive pp. 47-63

Melissa Cunliffe and Robert Johnston

Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale pp. 65-81

Klaus Schoefer and Adamantios Diamantopoulos