Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index

Mário Lino Barata Raposo (), Helena Baptista Alves () and Paulo Alexandre de Oliveira Duarte

Service Business, 2009, vol. 3, issue 1, pages 85-100

Keywords: Primary healthcare; Satisfaction; Health care quality; Satisfaction index (search for similar items in EconPapers)
Date: 2009
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