Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index
Mário Lino Barata Raposo (),
Helena Baptista Alves () and
Paulo Alexandre de Oliveira Duarte
Service Business, 2009, vol. 3, issue 1, pages 85-100
Keywords: Primary healthcare; Satisfaction; Health care quality; Satisfaction index (search for similar items in EconPapers)
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Persistent link: http://EconPapers.repec.org/RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100
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