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Taking a Holistic Perspective on Technical Communication and Lean

Pernilla Ingelsson, Ulrika Löfstedt, Ingela Bäckström and Lena-Maria Öberg

Quality Innovation Prosperity, 2015, vol. 19, issue 2

Abstract: Purpose: The purpose of this paper is to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose is also to analyze the results from a holistic perspective using the Synergy-4 model, a multi-perspective approach which considers four different spheres of an organization at a time in order to discover synergies. Methodology/Approach: To fulfill the purpose, 15 interviews in four different companies were conducted. These were then analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base. Findings: Taking a Lean perspective could enhance the status of TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

Keywords: Lean; Quality Management; system thinking; Technical Communication (search for similar items in EconPapers)
JEL-codes: Z (search for similar items in EconPapers)
Date: 2015
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