Stigma by Association in Coupon Redemption: Looking Cheap because of Others

Jennifer J. Argo and Kelley J. Main

Journal of Consumer Research: An Interdisciplinary Quarterly, 2008, vol. 35, issue 4, pages 559-572

Abstract: The present research establishes that the innocuous behavior of coupon redemption is capable of eliciting stigma by association. The general finding across four studies shows that the coupon redemption behavior of one consumer results in a second non-coupon-redeeming shopper being stigmatized by association as cheap when a low as compared to a high value coupon is redeemed. More important, the research identifies a number of factors that protect a non-coupon-redeeming shopper from the undesirable experience of stigma by association, even during another shopper's redemption of a low value coupon. (c) 2008 by JOURNAL OF CONSUMER RESEARCH, Inc..

Date: 2008

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