PERFORMANCE MEASUREMENT IN MILITARY PROVISIONS: THE CASE OF RETAIL STORES OF TAIWAN'S GENERAL WELFARE SERVICE MINISTRY
Chyan Yang (),
James Tsung-Cheng Wang () and
Wen-Min Lu ()
Additional contact information Chyan Yang: Institute of Business and Management, National Chiao Tung University, 4F, No. 114, Section 1, Chung-Hsiao West Road, Taipei 100, Taiwan
James Tsung-Cheng Wang: Institute of Management Science1, National Chiao Tung University, 1001 Ta-Hsueh Road, Hsinchu 300, Taiwan
Wen-Min Lu: Department and Graduate Institute of Finance, National Defense University, No. 70, Section 2, Zhongyang North Road, Beitou, Taipei 112, Taiwan
This paper aims to explore the operating efficiency and the benchmark-learning roadmap of the military retail stores for Taiwan's General Welfare Service Ministry (GWSM). This study also presents an extension to the data envelopment analysis (DEA) method, by incorporating the traditional DEA, stratification DEA, attractiveness measure, and progress measure for assessing the performance of 31 retail stores of GWSM. The assessment can assist the Ministry of National Defense to improve the operational management of GWSM and to help the military retail stores on better delivering and efficient service to soldiers, veterans, and their dependents. The potential applications and strengths of DEA in assessing the military retail stores are highlighted.