Managing Tacit Knowledge for a Software Development Process: A Case Study

David P. Stevens (), Sonya H. Y. Hsu () and Zhiwei Zhu ()
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David P. Stevens: Department of Business Systems Analysis and Technology, B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, P. O. Box 43930 Lafayette, LA 70504-3930, USA
Sonya H. Y. Hsu: Department of Business Systems Analysis and Technology, B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, P. O. Box 43930 Lafayette, LA 70504-3930, USA
Zhiwei Zhu: Department of Business Systems Analysis and Technology, B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, P. O. Box 43930 Lafayette, LA 70504-3930, USA

Journal of Information & Knowledge Management (JIKM), 2012, vol. 11, issue 01, pages 1250001-1-1250001-15

Abstract: The acquisition and management of knowledge is increasingly more important in today's economy because of the large proportion of the workforce eligible for retirement in the next 10 years. Companies have long understood that reusing explicit knowledge in the form of policies, documentation and procedures produces tremendous savings, reduces variability, decreases costs, and improves overall quality. Unfortunately, a considerable portion of corporate knowledge is tacit or known at a non-verbal level, and does not lend itself to reuse. This research examines "how" and "why" questions regarding a specific process used for managing and sharing tacit knowledge related to the software development life cycle. The issues related to acquiring, preserving and disseminating the tacit knowledge are discussed in detail, and the advantages and managerial implications of the results of the method are described, together with implications for knowledge workers and managers in other industries.

Keywords: Knowledge management; software development life cycle; tacit knowledge; explicit knowledge; knowledge creation process; organisation climate; case study (search for similar items in EconPapers)
Date: 2012
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