Assessing Human and Technological Dimensions in Virtual Team's Operational Competences

José João Martins Sampaio () and António Brandão Moniz ()

MPRA Paper from University Library of Munich, Germany

Abstract: Cognitive task automation may lead to over trust, complacency and loss of the necessary work environment situation awareness. This is a major constraint in complex work organizations teamwork, ending up into an operational gap, between system developments and its understanding and usability, by operators. This document presents a summary of the main results of author’s research on operational decision processes and occupational competences, applied to the air traffic control operational reality. Introducing a human/technological complementary approach to virtual team’s conceptualisation, the results show there is a dimension to be followed in human/machine integration, which stands beyond interface design, and calls for a deeper human comprehension of technological agent’s structure and functionalities, which will, ultimately, require the development of an operational cognitive framework, where work processes and technological behaviour are integrated in professional competences, as he two faces of the same coin.

Keywords: automation; situation awareness; work organization; teamwork; decision process; occupational competences; human/machine interface (search for similar items in EconPapers)
JEL-codes: D81 C92 L86 J20 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-cbe and nep-lab
Date: 2007-09, Revised 2007-09
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http://mpra.ub.uni-muenchen.de/6942/ orginal version
http://mpra.ub.uni-muenchen.de/8049/ revised version
http://mpra.ub.uni-muenchen.de/18325/ revised version

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Persistent link: http://EconPapers.repec.org/RePEc:pra:mprapa:6942

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