Customer Service--A Need for Survival

Deepak Kumar () and Pradip Sinha

Development and Comp Systems from EconWPA

Abstract: Customers are the ones who make or break a firm. It has become of utmost importance for today’s organizations to understand the true value of customers.

Keywords: Customer; Service (search for similar items in EconPapers)
JEL-codes: O P (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-bec
Date: 2005-08-05
Note: Type of Document - pdf; pages: 4. Customer Service

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http://129.3.20.41/eps/dev/papers/0508/0508002.pdf (application/pdf)

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