The Dynamics of Product and Process Innovation in UK Banking
Bernardo Batiz-Lazo and
Additional contact information
Kassa Wondelsebet: Open University
Industrial Organization from EconWPA
Sustained competitive advantage depends heavily on the ability of organisations to internalise the benefits of innovative activities. While the vital importance of innovation in today’s competitive climate has been widely proclaimed, our understanding of innovative behaviour in service organisations is not yet fully developed. This article documents an interpretative approach (based on archival research and semi- structured interviews) of the main drivers of change in organisational function (process) and access to financial markets (service or product) in UK commercial banking. As a result, research in this article contributes the understanding of innovation in service organisations by exploring past and present perceptions of banks' senior managers and management consultants on the importance and factors stimulating and constraining the adoption of new technology in financial intermediaries.
Keywords: banks; innovation (search for similar items in EconPapers)
JEL-codes: M (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-com and nep-his
Note: Type of Document - pdf; pages: 25
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed
Downloads: (external link)
Journal Article: The dynamics of product and process innovations in UK banking (2006)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: http://EconPapers.repec.org/RePEc:wpa:wuwpio:0405001
Access Statistics for this paper
More papers in Industrial Organization from EconWPA
Series data maintained by EconWPA ().