Cash and the Counter: Capabilities and Preferences in the Demand for Banking Technologies
Additional contact information
Davide Consoli: CRIC - Institute of Innovation Research, University of Manchester UK
Industrial Organization from EconWPA
The main argument of this paper is that consumption and demand, like production, are discovery processes guided by trial-and-error and learning by consuming. The key question that is addressed is: how do consumers deal with innovation? By bringing together a number of threads within the innovation literature my claim is that consumers, akin to firms, follow routines that shape their consumption bundle, conceived here as an ensemble of activities rather than a bunch of goods. The analysis developed in the paper takes a very specific angle by elaborating on empirical evidence on the patterns of use of retail payment services in the United Kingdom to appreciate how consumption and demand can be shaped by the intertwined evolution of capabilities and preferences.
Keywords: Retail Banking; Innovation; Demand; Consumer Capabilities (search for similar items in EconPapers)
JEL-codes: L10 L23 (search for similar items in EconPapers)
Note: Type of Document - pdf; pages: 37
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: http://EconPapers.repec.org/RePEc:wpa:wuwpio:0511001
Access Statistics for this paper
More papers in Industrial Organization from EconWPA
Series data maintained by EconWPA ().