STRUCTURING PRODUCT-MARKETS: AN APPROACH BASED ON CUSTOMER VALUE
Matthias Staat,
Hans H. Bauer and
Dr. Maik Hammerschmidt ()
Additional contact information Matthias Staat: University of Mannheim
Hans H. Bauer: University of Mannheim
Abstract:
We offer an efficiency-based approach to derive market partitions and respective benchmarks using Data Envelopment Analysis. Product efficiency is measured as an output to input value from the customer’s perspective. Products offering a maximum customer value relative to alternatives represent benchmarks for different sub-markets. The framework is applied to data on compact cars. relevant product segments.