Control and Assurance in E-Commerce: Privacy, Integrity, and Security at eBay
Shyam Sunder () and
Yale School of Management Working Papers from Yale School of Management
Concern about privacy, integrity, and security of online transactions hampers absorption of e-commerce technologies as a normal way of doing business. To gain acceptance and trust of their participants, all organizations much achieve control or expectations equilibrium - a state where participants choose to do what others expect of them. Establishing control in e-commerce requires us to expand the traditional view of internal control to encompass the activities of customers, suppliers, and other "outside" users of their electronic platforms. We present a framework for analyzing control in online auctions. Privacy, authentication, and denial-of-service attacks are three classes of risk especially prevalent in e-commerce. Using the control practices of eBay as an illustrative example, we suggest possible ways of controlling these
Date: 2002-12-01, Revised 2003-01-01
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Working Paper: Control and Assurance in E-Commerce: Privacy, Integrity and Security at eBay (2001)
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Persistent link: http://EconPapers.repec.org/RePEc:ysm:somwrk:ysm316
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