E-Governance Development Strategies for Effective Administrative Service Delivery in Stated Government Owned University in Rivers State

Ariaga Dickson, Dr. Daniel A. Aloysius and Ukeme Monday Udoikut
Additional contact information
Ariaga Dickson: Department of General Studies, Federal Polytechnic Ukana, Akwa Ibom State
Dr. Daniel A. Aloysius: Department of Library and Information Science, Federal Polytechnic Ukana, Akwa Ibom State
Ukeme Monday Udoikut: Department of Library and Information Science, Federal Polytechnic Ukana, Akwa Ibom State

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 10, 7459-7471

Abstract: This study examines e-governance development strategies and their role in improving administrative service delivery in state government-owned universities in Rivers State, with Rivers State University (RSU) as a focal case. It investigates current levels of e-governance adoption, barriers to effective implementation, perceived benefits for administrative processes (admissions, student records, payroll, procurement, human resources, etc.), and strategic interventions that can drive improvement. Using a mixed-methods approach (survey of staff and students; interviews with ICT and administrative leaders; document analysis), the study proposes practical, context-sensitive strategies for phased e-governance implementation, sustainability, capacity building, and monitoring. Findings showed that Rivers State University has adopted several e-governance development strategies, including online payment systems, electronic student registration, digital record management, student information portals, and ICT capacity-building for staff. Based on the findings, the study concludes that e-governance has become a vital and transformative tool for improving institutional administration in Rivers State University. The study recommended among others that the university should upgrade server capacity, expand Wi-Fi coverage and ensure reliable internet connectivity in all faculties, offices and hostels

Date: 2025
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.rsisinternational.org/journals/ijriss/ ... -7471-202511_pdf.pdf (application/pdf)
https://www.rsisinternational.org/journals/ijriss/ ... ity-in-rivers-state/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:9:y:2025:i:10:p:7459-7471

Access Statistics for this article

International Journal of Research and Innovation in Social Science is currently edited by Dr. Nidhi Malhan

More articles in International Journal of Research and Innovation in Social Science from International Journal of Research and Innovation in Social Science (IJRISS)
Bibliographic data for series maintained by Dr. Pawan Verma ().