Teaching Beyond Sound: Educators’ Challenges and Strategies in Hospitality Programs for Students with Hearing Disabilities

Norhayati Mat Yusoff, Ungku Fatimah Ungku Zainal Abidin, Siti Fatimah Mohamad, Wan Arnidawati Wan Abdullah and Roslinda Alias
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Norhayati Mat Yusoff: Department of Foodservice Management, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Puncak Alam Campus, 43200 Selangor, Malaysia.
Ungku Fatimah Ungku Zainal Abidin: Department of Food Service and Management, Faculty of Science and Technology, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Siti Fatimah Mohamad: Department of Food Service and Management, Faculty of Science and Technology, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Wan Arnidawati Wan Abdullah: Department of Human Development and Family Studies, Faculty of Human Ecology, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Roslinda Alias: Department of Education Studies, Faculty of Education, Universiti Teknologi MARA, Puncak Alam Campus, 43200 Selangor, Malaysia.

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3s, 5974-5988

Abstract: This study investigates the strategies and challenges faced by educators who teach students with hearing disabilities in a hospitality program at a higher learning institution in Malaysia. Eight (8) lecturers from the hospitality program at the Polytechnic and Community College participated in the face-to-face semi-structured interviews. The data were analyzed using content analysis, facilitated by ATLAS.ti version 25, to identify themes and codes. The analysis revealed four key themes related to challenges: (1) communication barrier, (2) unique learning demands, (3) emotional and behavioral issues, and (4) institutional and resource limitations. These findings highlight the multifaceted barriers that educators encounter when teaching students with disabilities. Addressing these challenges requires a comprehensive approach that includes training for lecturers, enhanced support services, and improved institutional policies to create a more inclusive learning environment. The findings also identify four themes for strategies that educators can apply to enhance teaching efficacy and student acceptability: (1) communication adaptability, (2) visual and experiential learning, (3) peer support and collaboration, and (4) encouraging independence and self-management. In conclusion, the findings emphasized the importance of creativity and patience, and educators must stay committed, strategic, and driven to thrive academically and professionally in any circumstances.

Date: 2025
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