Enhancing Paramedic Job Performance: A Diagnostic And Literature-Based Approach

Lotfi Anuar and Nomahaza Mahadi
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Lotfi Anuar: Universiti Teknologi Malaysia, Malaysia
Nomahaza Mahadi: Universiti Teknologi Malaysia, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 9, 5441-5451

Abstract: Paramedics are essential providers of emergency and non-emergency healthcare services. However, the evolving demands of the healthcare sector are increasingly constraining their job performance. This article investigates the factors influencing paramedic performance through diagnostic tools such as SWOT analysis, fishbone diagram and risk matrix assessments. A critical review of the existing literature was undertaken to frame the research context, identify prevailing gaps and guide the selection of diagnostic methodologies and interventions. Problem diagnosis indicated that outdated training modules and limited career development or opportunities were key impediments to optimal job performance. Further analysis through a research model matrix led to the identification of two targeted interventions: the development of updated training modules and the incorporation of promotion board assessments within a structured career development framework. By integrating systematic problem diagnosis with evidence-based insights from the literature, this study provides a foundation for future research aimed at evaluating the effectiveness of these interventions in strengthening paramedic job performance.

Date: 2025
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