A Conceptual Study of the Relationships Between Psychological Well-Being, Self-Efficacy, Job Satisfaction, and Organisational Citizenship Behaviour in the Higher Education Sector

Siti Nur Nadhirah Abdul Latip, Fatma Zura Khairudin, Junisaelah Naswar, Ainornazirah Abdul Ghani and Siti nor Fatin Ahmad Fodzi
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Siti Nur Nadhirah Abdul Latip: Faculty Business and Management, Melaka International College of Science and Technology, 75300, Melaka, Malaysia
Fatma Zura Khairudin: Faculty Business and Management, Melaka International College of Science and Technology, 75300, Melaka, Malaysia
Junisaelah Naswar: Faculty Business and Management, Melaka International College of Science and Technology, 75300, Melaka, Malaysia
Ainornazirah Abdul Ghani: Faculty Business and Management, Melaka International College of Science and Technology, 75300, Melaka, Malaysia
Siti nor Fatin Ahmad Fodzi: Faculty Business and Management, Melaka International College of Science and Technology, 75300, Melaka, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 9, 9644-9649

Abstract: Organisational Citizenship Behaviour (OCB) has received more attention within the field of human resource management, including in the higher education sector. In Malaysia, higher education institutions face challenges such as occupational stress, which requires an emphasis on internal elements that can enhance organisational sustainability and efficacy. This conceptual study aims to examine the impact of psychological well-being, self-efficacy, and job satisfaction on academic staff willingness to demonstrate organisational citizenship behaviour (OCB). The results of this study are expected to provide foundational guidance to researchers and higher education management in formulating intervention techniques that enhance psychological well-being and human capital development, thereby improving overall organisational performance.

Date: 2025
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