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Improvement of Restaurant Operation by Sharing Order and Customer Information

Takeshi Shimmura, Takeshi Takenaka and Motoyuki Akamatsu
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Takeshi Shimmura: National Institute of Advanced Industrial Science and Technology, Japan
Takeshi Takenaka: National Institute of Advanced Industrial Science and Technology, Japan
Motoyuki Akamatsu: National Institute of Advanced Industrial Science and Technology, Japan

International Journal of Organizational and Collective Intelligence (IJOCI), 2010, vol. 1, issue 3, 54-70

Abstract: In full-service restaurants, it is important to share customer information among staff members in real time in order to perform complicated operations. Conventional point of sale (POS) systems in restaurants was developed to improve the verification and transmission of order information passed from the dining hall to the kitchen. However, POS systems have remained insufficient to share customers’ order information among many staff members in different positions. This paper introduces an information sharing system for full-service restaurants using an advanced POS system with which staff members can share order information in real time. Using this system, kitchen staff members can grasp the total number of orders and the elapsed time for preparation of each order. Moreover, service staff members can grasp the status of each customer quickly. Using this system in a large-scale restaurant, preparation processes can be made more efficient and reduce customer complaints.

Date: 2010
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