The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services
Alexander Conrad (),
Doris Neuberger (),
Florian Peters () and
Fabian Rösch ()
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Alexander Conrad: Eberswalde University of Applied Sciences for Sustainable Development, 16225 Eberswalde, Germany
Florian Peters: University of Rostock, 18057 Rostock, Germany
Fabian Rösch: Eberswalde University of Applied Sciences for Sustainable Development, 16225 Eberswalde, Germany
Credit and Capital Markets, 2019, vol. 52, issue 3, 295-321
This paper investigates which socio-economic and demographic factors influence the demand for digital access to financial services. For this purpose, customer data from all public savings banks in Germany are linked with socio-economic and demographic data at regional level. As a result, attributes can be identified that promote a so-called informational divide. The risk of such a divide is comparatively high in rural, sparsely populated areas with a high average age of the population and in regions with a relatively low average formal education level. Here, people could lose access to basic financial services as a basis for economic and social participation as a result of ongoing digitisation.
JEL-codes: G21 L32 L38 L86 O33 R12 R20 R51 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:kuk:journl:v:52:y:2019:i:3:p:295-321
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