Dutch Banking Culture Six Years after the Fall of ABN AMRO Bank
Irene van Staveren ()
Additional contact information
Irene van Staveren: Erasmus University Rotterdam, International Institute of Social Studies, The Netherlands
Panoeconomicus, 2017, vol. 64, issue 2, 245-253
This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immoral bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a focus on relationships and open discussion of ethical dilemma’s.
Keywords: : Banking culture; The Netherlands; Trust; Ethics; Performance targets (search for similar items in EconPapers)
JEL-codes: G21 Z1 (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed
Downloads: (external link)
http://www.panoeconomicus.rs/casopis/2017_2/Panoec ... ial%20Issue%2006.pdf (application/pdf)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:voj:journl:v:64:y:2017:i:2:p:245-253
Access Statistics for this article
Panoeconomicus is currently edited by Kosta Josifidis
More articles in Panoeconomicus from Savez ekonomista Vojvodine, Novi Sad, Serbia
Series data maintained by Ivana Horvat (). This e-mail address is bad, please contact .