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Dutch Banking Culture Six Years after the Fall of ABN AMRO Bank

Irene van Staveren ()
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Irene van Staveren: Erasmus University Rotterdam, International Institute of Social Studies, The Netherlands

Panoeconomicus, 2017, vol. 64, issue 2, 245-253

Abstract: This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immoral bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a focus on relationships and open discussion of ethical dilemma’s.

Keywords: : Banking culture; The Netherlands; Trust; Ethics; Performance targets (search for similar items in EconPapers)
JEL-codes: G21 Z1 (search for similar items in EconPapers)
Date: 2017
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Handle: RePEc:voj:journl:v:64:y:2017:i:2:p:245-253