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The safety of cash and debit cards: a study on the perception and behaviour of Dutch consumers

Anneke Kosse

DNB Working Papers from Netherlands Central Bank, Research Department

Abstract: This paper investigates the impact of consumers' safety perception on debit card and cash usage. A conceptual framework of safety perception and payment behaviour is introduced and tested with 2008 consumer survey data. The results demonstrate that consumers' payment preferences for cash and debit cards are strongly affected by how consumers assess the likelihood and seriousness of safety incidents related to cash, debit cards and ATM withdrawals. Risk aversion, personal characteristics and personal experiences all play a significant role. This study underlines the importance of effective safety measures, which minimise the risks inherent in the payment system, and of clear communication towards consumers, so that they may continue to pay efficiently and safely in all circumstances.

Keywords: debit card; cash; fraud; safety; payment behaviour; risk perception; risk aversion (search for similar items in EconPapers)
JEL-codes: C42 D12 E41 (search for similar items in EconPapers)
Date: 2010-04
New Economics Papers: this item is included in nep-mkt
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https://www.dnb.nl/binaries/Working%20paper%20245-2010_tcm46-232348.pdf (application/pdf)

Related works:
Journal Article: The Safety of Cash and Debit Cards: A Study on the Perception and Behavior of Dutch Consumers (2013) Downloads
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Persistent link: https://EconPapers.repec.org/RePEc:dnb:dnbwpp:245

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