Details about Ruth N. Bolton

Access statistics for papers by Ruth N. Bolton.

Last updated 2025-04-06. Update your information in the RePEc Author Service.

Short-id: pbo168

Working Papers

2002

1. The Theoretical Underpinnings of Customer Asset Management
   ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (31)

Journal Articles

2022

1. Designing satisfying service encounters: website versus store touchpoints
   Journal of the Academy of Marketing Science, 2022, 50, (1), 85-107 View citations (3)
2. Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
   Journal of Retailing, 2022, 98, (2), 294-314 View citations (1)

2021

3. How customer experience management reconciles strategy differences between East and West
   Journal of Global Scholars of Marketing Science, 2021, 31, (3), 273-295 View citations (1)

2020

4. First steps to creating high impact theory in marketing
   AMS Review, 2020, 10, (3), 172-178 View citations (9)

2017

5. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
   Journal of Business Research, 2017, 79, (C), 219-227 View citations (112)

2010

6. Opportunities for Innovation in the Delivery of Interactive Retail Services
   Journal of Interactive Marketing, 2010, 24, (2), 155-167 View citations (33)

2009

7. Interactive Services: A Framework, Synthesis and Research Directions
   Journal of Interactive Marketing, 2009, 23, (1), 91-104 View citations (52)

2006

8. The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation
   Marketing Science, 2006, 25, (4), 301-321 View citations (7)
9. The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers
   Management Science, 2006, 52, (12), 1811-1823 View citations (30)
10. —The Implications of “Big M” Marketing for Modeling Service and Relationships
    Marketing Science, 2006, 25, (6), 584-586

2004

11. An Empirical Analysis of Determinants of Retailer Pricing Strategy
    Marketing Science, 2004, 23, (1), 28-49 View citations (84)

1998

12. A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
    Marketing Science, 1998, 17, (1), 45-65 View citations (263)

1993

13. Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols
    Marketing Science, 1993, 12, (3), 280-303 View citations (13)

1991

14. A Multistage Model of Customers' Assessments of Service Quality and Value
    Journal of Consumer Research, 1991, 17, (4), 375-84 View citations (278)

1989

15. Sales response modeling: Gains in efficiency from system estimation
    Journal of Business Research, 1989, 18, (2), 107-125 View citations (2)
16. The Relationship Between Market Characteristics and Promotional Price Elasticities
    Marketing Science, 1989, 8, (2), 153-169 View citations (64)

1986

17. Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races
    Management Science, 1986, 32, (8), 1040-1060 View citations (36)
    See also Chapter SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES, World Scientific Book Chapters, 2008, 151-171 (2008) (2008)

Chapters

2010

1. Recent Trends and Emerging Practices in Retailer Pricing
   Springer View citations (13)
   Also in Springer (2006) View citations (3)

2008

2. SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES
   Chapter 17 in Efficiency Of Racetrack Betting Markets, 2008, pp 151-171
   See also Journal Article Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races, INFORMS (1986) View citations (36) (1986)