Details about Ruth N. Bolton
Access statistics for papers by Ruth N. Bolton.
Last updated 2023-04-07. Update your information in the RePEc Author Service.
Short-id: pbo168
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Working Papers
2002
- The Theoretical Underpinnings of Customer Asset Management
ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam View citations (31)
Journal Articles
2022
- Designing satisfying service encounters: website versus store touchpoints
Journal of the Academy of Marketing Science, 2022, 50, (1), 85-107 View citations (3)
- Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
Journal of Retailing, 2022, 98, (2), 294-314 View citations (1)
2021
- How customer experience management reconciles strategy differences between East and West
Journal of Global Scholars of Marketing Science, 2021, 31, (3), 273-295 View citations (1)
2020
- First steps to creating high impact theory in marketing
AMS Review, 2020, 10, (3), 172-178 View citations (9)
2017
- A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
Journal of Business Research, 2017, 79, (C), 219-227 View citations (110)
2010
- Opportunities for Innovation in the Delivery of Interactive Retail Services
Journal of Interactive Marketing, 2010, 24, (2), 155-167 View citations (33)
2009
- Interactive Services: A Framework, Synthesis and Research Directions
Journal of Interactive Marketing, 2009, 23, (1), 91-104 View citations (52)
2006
- The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation
Marketing Science, 2006, 25, (4), 301-321 View citations (7)
- The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers
Management Science, 2006, 52, (12), 1811-1823 View citations (30)
- —The Implications of “Big M” Marketing for Modeling Service and Relationships
Marketing Science, 2006, 25, (6), 584-586
2004
- An Empirical Analysis of Determinants of Retailer Pricing Strategy
Marketing Science, 2004, 23, (1), 28-49 View citations (81)
1998
- A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
Marketing Science, 1998, 17, (1), 45-65 View citations (262)
1993
- Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols
Marketing Science, 1993, 12, (3), 280-303 View citations (13)
1991
- A Multistage Model of Customers' Assessments of Service Quality and Value
Journal of Consumer Research, 1991, 17, (4), 375-84 View citations (276)
1989
- Sales response modeling: Gains in efficiency from system estimation
Journal of Business Research, 1989, 18, (2), 107-125 View citations (2)
- The Relationship Between Market Characteristics and Promotional Price Elasticities
Marketing Science, 1989, 8, (2), 153-169 View citations (63)
1986
- Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races
Management Science, 1986, 32, (8), 1040-1060 View citations (36)
See also Chapter SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES, World Scientific Book Chapters, 2008, 151-171 (2008) (2008)
Chapters
2010
- Recent Trends and Emerging Practices in Retailer Pricing
Springer View citations (13)
Also in Springer (2006) View citations (3)
2008
- SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES
Chapter 17 in Efficiency Of Racetrack Betting Markets, 2008, pp 151-171 
See also Journal Article Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races, INFORMS (1986) View citations (36) (1986)
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