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Success of Digitalization in Service Procurement

Ute Reuter

Journal of Competence-based Strategic Management, 2016, vol. 8, pages 107-140

Abstract: Service procurement is an increasingly important business process that is especially suitable for the integration of information and communication technology (ICT). In contrast to its importance, service procurement process innovation in general and implementation of electronic procurement devices in particular are highly under-researched. The research project on hand closes part of this research gap and theorizes measures for the success of ICT-based process innovation (the so-called digitalization) in service procurement. From a relational, resource-based perspective, firm-specific, relational and incoming surplus rents are proposed as measurement constructs. Furthermore, their aptitude to measure the success of digitalization in service procurement is qualitative-empirically tested and proven within the German facility management branch.

Keywords: process innovation; procurement process; innovation; service procurement; electronic procurement; information- and communication-technology; digitialisation (search for similar items in EconPapers)
JEL-codes: M1 M4 O3 (search for similar items in EconPapers)
Date: 2016
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Journal of Competence-based Strategic Management is currently edited by Prof. Dr. Klaus Bellmann, University of Mainz, Germany, Prof. Dr. Christoph Burmann, University of Bremen, Germany, Prof. Dr. Jörg Freiling, University of Bremen, Germany (Editor-in-Chief), Prof. Dr. Hans-Georg Gemünden, Technical University of Berlin, Germany, Prof. Dr. Wolfgang H. Güttel, University of Linz, Austria, Prof. Dr. Hans H. Hinterhuber, University of Innsbruck, Austria, Interim Prof. Dr. Sven M. Laudien, University of Magdeburg, Germany, Prof. Dr. Dietrich von der Oelsnitz, Technical University of Braunschweig, Germany, Prof. Dr. Heike Proff, University of Duisburg-Essen, Germany, Prof. Dr. Christoph Rasche, University of Potsdam, Germany, Prof. Dr. Michael Stephan, University of Marburg, Germany and Prof. Dr. Erich Zahn, University of Stuttgart, Germany

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