Evaluation of student satisfaction and service quality: case study of university education in Poland

Anna Borkowska, Anna Dobrowolska, Jagoda Mrzyglocka-Chojnacka and Radoslaw Rynca

No WORMS/18/06, WORking papers in Management Science (WORMS) from Department of Operations Research and Business Intelligence, Wroclaw University of Science and Technology

Abstract: This article presents findings of student satisfaction evaluations when it comes to the most important aspects of studying: Computer Science and Management of the Faculty of Computer Science and Management of the Wrocław University of Technology. The level of satisfaction was treated as an indicator of quality of the educational services provided by the entity. Based on the collected results, a set of recommendations was suggested aiming to improve the quality of provided services.

Keywords: Student satisfaction; Quality of services; University; Evaluation reports (search for similar items in EconPapers)
JEL-codes: I21 I23 M00 (search for similar items in EconPapers)
Pages: 6 pages
Date: 2018-06-05
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Published in 10th International Conference on Education and New Learning Technologies, EDULEARN18: Palma (Spain), 2nd-4th of July, 2018: conference proceedings / Ed. by L. Gómez Chova, A. López Martínez, I. Candel Torres. [B.m.]: IATED Academy, cop. 2018. p. 8225-8229. (EDULEARN Proceedings), ISSN 2340-1117

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https://worms.pwr.edu.pl/RePEc/ahh/wpaper/WORMS_18_06.pdf Original version, 2020 (application/pdf)

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