Implementation of a process continuous improvement in the MSHS services

Mise en place d'une démarche d'amélioration continue dans les services de la Maison des Sciences de l'Homme et de la Société

Geneviève Robert ()
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Geneviève Robert: MSHS de Poitiers - Maison des sciences de l'homme et de la société de Poitiers - UP - Université de Poitiers = University of Poitiers - CNRS - Centre National de la Recherche Scientifique

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Abstract: The project aims to conceptualize and implement a system that will improve user service at different identified levels. This is the beginning of a management culture guided by quality.

Keywords: quality; continual improvement; user; effective change management; organization; conduite du changement; qualité; amélioration continue; utilisateurs; organisation; service (search for similar items in EconPapers)
Date: 2015-10-10
Note: View the original document on HAL open archive server: https://hal.science/hal-01338880
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Published in Les Cahiers de la qualité, 2015, 2, pp.157-164

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01338880

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